Business Communication

Andrea Hickerson, RITx

Learn how to effectively communicate and build professional relationships through face-to-face, written, and non-verbal communication.

Business communication is vital to professional success.

This course, part of the Soft Skills Professional Certificate program, will help you unlock the secrets to business success by understanding workplace culture. You’ll learn how to use language and nonverbal communication to convey shared meanings in face-to-face and remote professional relationships.

You will learn techniques to effectively and succinctly articulate your business ideas to a diverse range of audiences to ensure they understand even the most complex concepts.

In this course, there will be a strong focus on business writing, active listening, and communicating your ideas effectively to a particular target audience. We will discuss the impact of assumptions or bias that people may bring to workplace interactions. Learners will apply their knowledge by critiquing real-world business scenarios from the workplace.

Topics will also include:

  • Best practices for written communication
  • Conducting effective meetings
  • Documentation and follow-up techniques
  • Best practices for face-to-face, digital, and mediated communication

This course may be audited free of charge. Learners also have the opportunity to earn a verified certificate of completion. Exclusive learning opportunities such as live events hosted by subject matter experts will be available for verified learners.

What will you learn

  • How to critically evaluate your role in workplace interactions
  • How to employ strategies for active listening
  • How to ask questions that move conversations forward
  • How to communicate ideas clearly and succinctly
  • How to assess needs of clients and colleagues
  • Best practices for face-to-face and remote communication

Dates:
  • 10 June 2019
Course properties:
  • Free:
  • Paid:
  • Certificate:
  • MOOC:
  • Video:
  • Audio:
  • Email-course:
  • Language: English Gb

Reviews

No reviews yet. Want to be the first?

Register to leave a review

More on this topic:
610e40cf-5a40-4b5b-959f-4cf419726c3f-1240d5584a85.small Global Health: Beyond Ebola
Become part of the global health community and prepare yourself to join teams...
Regular_92b9391b-1178-4a62-b602-7a23b3910816 Business Fundamentals: Effective Communication
Gain a practical grounding in communication to boost your personal effectiveness...
7b72aca9-0f77-428a-b6d1-e8aeffe8c89b-0f9e55429565.small Fundamentals of Digital Marketing, Social Media, and E-Commerce
Build the marketing skills you need to succeed in the Digital Economy from Wharton...
Acea3daf-ca58-4998-b08c-ba76b97ce78a-550b0bde7c37.small iLabX – The Internet Masterclass
You want to know how the Internet works? You want to fully understand its mechanisms...
1668f027-3c4e-4829-ad95-1c8c69116b29-160a0981495d.small Communicating in a Global Context
Learn how cultural differences impact business communication and gain hands...
More from 'edX':
722b00f5-460d-4629-8773-7b4991662b0c-c051cc02572c.small Introduction to Philosophy: God, Knowledge and Consciousness
Learn how to ask and answer big questions. Pursue a verified certificate to...
Addc788a-fa12-439b-877e-ac508365bfdf-80fd9f38fee0.small Biobased Products for a Sustainable (Bio)economy
Discover how fossil fuels are being replaced by renewable resources to create...
8f9c73ef-73f5-45dd-aca1-7dad3696f743-552e331333d3.small Circuits and Electronics 1: Basic Circuit Analysis
Learn techniques that are foundational to the design of microchips used in smartphones...
F6623bd8-ea35-42b2-880c-77a2f9c744b0-21f7f7cdcc0d.small Circuits and Electronics 2: Amplification, Speed, and Delay
Learn how to speed up digital circuits and build amplifiers in the design of...
Aca3d8f7-8907-474c-9a62-58cca8c6254f-86b161d3f48d.small Circuits and Electronics 3: Applications
Learn about cool applications, op-amps and filters in the design of microchips...

© 2013-2019